FAQ

Frequently Asked Questions (FAQ) - Viburn Shop

Welcome to the Viburn Shop FAQ!
Find quick answers to the most common questions about our products, shipping, returns, and more. If you can't find what you're looking for, please don't hesitate to contact our friendly customer support team.

Orders & Shipping

Q1: Where do you ship from?
We ship all our armchairs and chairs from our warehouse in Narva, Estonia.

Q2: What are your shipping options and costs?

  • Within Estonia: Standard shipping rate is €13.99. Delivery typically takes 3-7 business days.

  • International: Standard shipping rate is €28.99. Delivery typically takes 3-17 business days, depending on the destination country.

  • FREE SHIPPING: We are happy to offer free shipping on all orders over €300!

Q3: How long will it take to receive my order?
After you place your order, please allow 1-2 business days for processing and packing. Your order will then be shipped via our courier partners. Total delivery time is estimated as:

  • Estonia: 3-7 business days after dispatch.

  • International: 3-17 business days after dispatch.
    You will receive a tracking number via email once your order is on its way.

Q4: Do you ship internationally?
Yes, we do! We ship to most countries in Europe. The international shipping fee is €28.99. Please note that any applicable customs duties or import taxes for international orders are the responsibility of the customer.

Returns & Refunds

Q5: What is your return policy?
We want you to be completely satisfied. If you are not happy with your purchase for any reason, you can return it to us within 30 days of receiving your item for a full refund or exchange.

Q6: Are returns free?
Yes! We offer free returns within the 30-day period. Please contact our support team to initiate the return and receive a prepaid return label.

Q7: What condition do items need to be in for a return?
To be eligible for a return, the item must be in its original, unused, and unassembled condition, with all original tags and packaging intact.

Q8: How long does it take to process a refund?
Once we receive the returned item, our team will inspect it. After approval, your refund will be processed immediately. The funds will be credited back to your original payment method within 5-10 business days, depending on your bank or card issuer.

Products & Materials

Q9: What types of chairs do you sell?
Viburn Shop specializes in a curated selection of modern and classic designs, including:

  • Armchairs

  • Accent Chairs

  • Lounge Chairs

  • Reading Chairs

  • Single Seater Chairs

Q10: Are the chairs delivered assembled or flat-packed?
For safe and efficient shipping, all our chairs are delivered disassembled in secure flat-pack boxes. Clear, step-by-step assembly instructions are included, and assembly is typically straightforward with common tools.

Q11: How can I clean and maintain my chair?
Care instructions vary by material (e.g., fabric, faux leather, wood). Specific cleaning and maintenance guidelines are provided in the manual included with your product. You can also find this information on the product page on our website.

Contact & Support

Q12: How can I contact customer service?
We are here to help you! You can reach us through:

  • Email: support@viburnou.shop (We aim to respond within 24 hours)

  • Phone: +372 357 7762 (Available on business days)

  • Registered Address: Ida-Viru maakond, Narva linn, Tiigi tn 2b, 20104, Estonia

Q13: Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. Please contact us immediately at support@viburnou.shop if you need to change or cancel your order. We will do our best to accommodate your request if the order has not yet been prepared for shipment.

Still have questions?
Our customer support team is always ready to assist you.
Email us at: support@viburnou.shop